Terms of Service
Terms of Service
Both the legal rights for our company and you as a client. This term of service covers all areas of Straya's policies and regulations. Apon signup and usage of our site you must agree to the following Terms, Policies and Regulations.
1. Our Obligations
- Any bugs, missing features or faults found in software we are hosting is not the responsibility of Straya. Issues that disrupt your service are also not the responsibility of Straya. Our staff will try and fix these problems.
- We may occasionaly perform maintenance or secuirty updates as required. We do try to notify you in advanced, some times this is not possible. Whilst we pride ourselves in our uptime, from time to time we may need to take a server down for either maintenance or upgrades on hardware or software, We also may be doing upgrades on the network. These updates are out of our hands and are in the sole responsibility of our Server Technicians & Data Centre. Straya is permitted to deny service to any individual or business.
2. Support Guarantee
- You are allowed to install 3rd party modifications or addons to you service, however Straya Hosting is not required to provide support with installing or configuring these. Our support staff have a broad knowledge of most of the services we host at Straya Hosting, Sometimes there may be an issue that we can not fix and this is why we are not obliged to help install these mods. Straya as a whole does not take responsibility for their staffs actions. All services provided by Straya comes as unmanaged unless stated otherwise.
- The Straya Hosting Mod Manager is provided complimentary and as a convenience only, but is not available for all titles. Some mods may be provided by third parties. Due to the nature of game server mods, some developers may cease support and updates causing the mods to stop working over time. Not all mods are compatible with one-another. For these reasons, Straya Hosting provides no guarantees on mods available via the Mod Manager. Our Support team will endeavour to provide limited support in the case of issues relating to the Mod Manager however Straya Hosting reserves the right to remove mods found to be broken or no-longer supported at any time.
3. Payments Policy
Our payments policy defines your rights regarding all payments to Straya. In the case of your services causing unforeseen costs to Straya, for example due to excessive bandwidth usage, these costs might be charged to you. Payments should be made using your home connection without anything in between the connection (including but not limited to VPNs and proxies) The payment account and/or credit card used for payment must be owned by you. If it belongs to someone else, he/she should donate to your account instead.
4. Refund Policy
- Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. A full refund or exchange will be provided where service's are faulty, have been wrongly described, or are different to the product purchased on the website.
- 7 Day money back Guarantee is offered where applicable. If you request a cancellation beyond your money back guarantee you will then not be refunded under any circumstances. If your account is cancelled or suspended by our management, we are not then obliged to give you a refund.
5. Server Hosting Policy
- These are rules that apply to our game server services, breaking any of them might result in your account and services being suspended without any right on a refund. You are not allowed to run standalone processes such as (but not limited to) IRC bots, gameservers, spiders or crawlers. You must keep your usage of resources below the limit you've ordered. Any attempt to circumvent the resource limits applicable to your order or going over it will first result in a warning, but not resolving the issue within a timely matter or attempts of abuse may result in the suspension or termination of your services.
- As the name suggests, game servers are game servers. You are not allowed to use your services for any other purpose, with the sole exception of our discord bot offering which allows hosting of code intended and written to provide legitimate and legal integration with discord as a "bot". Any abuse of "Discord Bot" services including uses that breach our terms of service may result in account suspension or termination.
6. Service Policy
- Any files found hosted on your service are therefore yours and are not the responsibility of Straya. If these files breach the ToS then your account maybe suspended or cancelled under the discretion of Straya Management. You may ask assistance from Straya staff , although we are not obliged to respond or help. Any illegal files or those suspected to be of an illegal nature found on your service, may lead in a cancellation of your service and maybe passed on to the appropriate authorities.
- All types of spamming (including mailing, search engine spam etc.).
- Denial-of-service attacks (DoS/DDOS attacks).
- Cryptocurrency mining on virtual servers.
- Illegal copyrighted material (DMCA).
- Port/network scanning, brute forcing, IP spoofing etc.
- Phishing or scam websites, hacking (including if server was hacked).
- Distributing malware.
- Any type of botnets.
- Blacklisting IPs in public blacklists and/or decreasing IP reputation.
- Any other activity which breaks EU/USA/AU laws.
This covers anything which can't be defined by the above policies. Straya holds the right to change these terms of service at any time without prior notice. All the times and dates on our site are in the +8:00 timezone. You are not allowed to leave any reviews regarding Straya with things not based upon the truth. You are not allowed to share your password, let anyone else access your account, or do anything else that might jeopardize the security of your account. You are not allowed to transfer your account to anyone without first getting our written permission. You are required to use valid personal details in your account and keeps those up to date at all times. You need a decent amount of English knowledge since our website, control panel and support are in English only. This part is for sales reps only -Straya Client information is private and should be treated as such. Any info that you receive about the clients will be for your eyes only. Anybody caught using this information can be prosecuted. -No foul language!! -Clients are to be treated with respect even if they are being a pain or trolling. No getting into arguments on our chat system admins will check over all chats. -No using Straya live chat for anything other than selling servers period! -No trolling other servers for advertising come up with ways to advertise without interfering with other people. -No posting in forums without consent from the board moderators! - Live chat reps must be over 18. -Sales reps will have access to live chat to sell all of Straya services you will receive a code to hand out to people so the sale will go to your account. -Money made from commissions will be sent out when requested in your account. -No offering support if a client needs a support staff transfer them to a support member on live chat. If no support staff is online ask them to send in a support ticket. -You must read over all of Straya website and keep your knowledge of Straya services up to date. -Administrators will always check over every chat made!
1. Personal Information
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